Connection time doorbell too slow!

#1

Hi, I have the Eufy doorbell installed and I really like it!

But when I’m from home. So my phone is connected via 4G/5G and if someone rings the doorbell, I’ll get the message on the phone and when I active the message it takes most of the time around 10-20 seconds connect! And then it’s to late. See attachment.

Screenshot_20210727-130958_EufySecurity
Screenshot_20210727-130958_EufySecurity.jpg1080×2400 469 KB

  • The homebase is connected with lan, and really good signal to the cam’s.
  • I have reset the home base, reset my router, reinstalled the app.
  • Approved app is running on background.
  • Really good internet, 650 up/down, good new Asus router.
  • I have a Samsung S21+ and my wife’s phone the same problem.

Does anyone know how I can solve this problem?

Thanks!

1 Like
#2

You could ask here as well :

https://communitysecurity.eufylife.com/

#3

I’ve got exactly the same!

#4

Here is also a topic.

I also mailed Anker directly. But no answer yet

#5

It will take some time, but you will get an answer, I am sure.
Tell us about, please!

#6

Has anyone had a fix for this. My doorbell is slow as well

#7

Nope still not :confused:

I mailed them. They said they gonna look at it…

Maybe if more people mail them…?

#8

Maybe they can fix it with a future update

#9

Hi guys,

Forward this ports in the router to Homebase:

TCP port 80, 443 and UDP port 65535.

Eufy advised this and I tested it for one day now and still no connection problems found.

Let’s test it for a week. I’ll come back to this.

Btw, what brand routers do you have?

1 Like
#10

It’s a week later and without problems!

So port forwarding did the trick with mine Homebase!

TCP port 80, 443 and UDP port 65535

#11

I’ve greatly improved my video feed connection speed by moving the doorbell from my guest wifi to my main, and port forwarding as above.

:grinning:

#12

Grats. May have to remember if I ever devide to get a video cam

#13

Hello, I am not so experienced with this and am looking for a bit of help. For the port forwarding I can access my TALK TALK router and find a load of different device IP addresses but not sure which is the EUFY device. How to I determine this? I did try swithing the Eufy home off and nothing changed ! also do i need to port forward the eufy home and doorbell? Thanks

#14

I realized that this is a problem of the video bell. All my Eufy Cameras are usually conntected within 2-3 seconds, while the video bell still takes like 8-10 seconds. Sometimes even longer. And do not try to access the cameras with Amazons Echo Show. This is hell :slight_smile:

#15

Hi i am having this problem to. But I have mesh router system (deco) do i have to forward the ports on the deco or on the router from my internet provider?

#16

Port forwarding should be enabled , but this won t give you the result you would expect.