Cannot get right ear bud to receive sound

#1

I have just purchased the Liberty 2 Pro earbugs from yourself.

I have installed the software on my Windows10 desktop…

After connecting to the bluetooth, I can only get sound to arrive in the left earbud. The right earbud eppears dead.

#2

We are sorry to hear there is no sound output in the right earbud. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.

  1. Firstly try to forget the pairing records(both Liberty 2 Pro and Liberty 2 pro L) on your device and turn off the Bluetooth.
  2. Reset the earbuds per the steps below. After the reset, you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
    –Place the earbuds back into the charging case and keep the case open.
    –Tap and hold the button at the back of the case for 10 seconds until both earbuds’ LED lights flash red 3 times.
  3. Turn on the Bluetooth again and search for Liberty 2 pro and pair.

When there is a pop-up window for you to confirm pairing. Select “pair”. If you select “cancel” accidentally, you need to delete the earbuds from the device’s Bluetooth history and re-pair the earbuds.

If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.