When I’m at home, on wifi, my eufyCam system works fine — no issues here.
When I’m out of my house though (or even if I just turn wifi off on my phone while I’m at home), I can’t play live feeds from my eufyCams, play or delete any recordings from the HomeBase, or update any settings — in all cases, the little loading icon spins for about 10 seconds and then eventually times out.
See video here: https://share.icloud.com/photos/0_I8D0obgcNDtlF06vBmGIfmA
If I retry this 10 times, maybe 1 of these will eventually connect and play — but this isn’t really feasible when my HomeBase alarm is going off and I need to see who’s at my front door!
I have this issue on multiple devices, and some of these are brand new iPhone 11 Pro’s (everything has the latest iOS updates installed). Likewise, my eufycams and HomeBase all have the latest firmware updates too.
I can also confirm that my 4G network is providing good speeds of +100mbs, so this shouldn’t be an issue.
I just returned and replaced my entire eufycam system last weekend, and did a compete wipe and reinstall of the eufySecurity app, but am getting the same issues on this new one too — so the only constant here is the eufy software/firmware, however support have no idea what to do.