Camera went offline

Hello everyone

One of our eufycam E camera has gone offline… We had no idea why…

We thought that it was low of battery but we tried to connect it with the homebase to charge via USB… There was no red indicator… We tried also with the 5V 2A and 9V 2A and still nothing… Has anyone had this issue before?
Does anyone know how to solve it?

https://communitysecurity.eufylife.com/

Above is a focused community on this product family.

If you bought it recently I’ll recommend contacting support