Hi there,
Just wondering if anyone has/is having an issue where the Eufy battery doorbell has weird auto white balance issues. Couple days once night time has ended my image is left with a red/pinkish tint… not the natural colours. A restart of the doorbell fixes the issues (pressing sync 5 times etc), but them it returns again randomly after night time…
Just wondering if this is a known issue, software or hardware?
Thanks for reaching out.
If possible, could you please let us know if the issue can always be fixed when you restart the device?
Please be assured we always stand behind our products and want to make this right for you.
If the issue still persists, please contact support@eufylife.com, we will have the engineering team to look into this case for you.
Hi there,
So far the issue is always fixed when I restart the doorbell. Although this is not ideal as everytime I have to remove the doorbell to restart and then put back in.
As I purchased the doorbell from Amazon I have requested a replacement, so will let you know if the issue persists after the replacement.