Battery doorbell sync problems

#1

Just bought eufy Security Wireless Video Doorbell (Battery-Powered) with 2K HD. Setup ok until get to attempt to sync battery doorbell (fully charged) with homebase 2

  1. Scan QR code on back of battery camera - works
  2. app instructs to press sync button on back of doorbell until beeps - works
  3. Phone, doorbell & homebase 2 all next to each other
  4. Sync fails every time
  5. Checked Internet connection for homebase & is reported as very good
  6. Switched back to ethernet - no difference
  7. Tried to add both Battery doorbell (several times) & Battery doorbell slim - no difference

Any advice on how to fix this appreciated

#2

Hi, I have the EXACT same issues…and have essentially mirrored your steps. When Homebase 2 was first fired up it did perform a software update and I now wonder if they have introduced a bug. No matter what I do, I cannot add the doorbell.

#3

Sounds like it needs an update to fix those issues

#4

Same issue here.

Has there been any update to this at all??

#5

Same issue here… Why is there no response from Anker?

#6

Hello, I have the same problem! new homebase2 with eufy doorbell (batt). Homebase did a firmware update. Then want to add the doorbell but when press doorbell sync button no beep. I charged the doorbell more than 5 hours. Still no luck. What is wrong??? please help me out.

#7

I have the same issue with my brand new FloodCamCamera. only when I check the Camera Internet connection it reports weak signal. Both wireless laptop and printer working fine. The camera is two feet away from the router. I measue the 2.4 single as very strong with wifi meter.

#8

Did you also press the sync button on the HomeBase2 ? The homebase 2 emits a sound that the doorbell needs to pick up. The homebase 2 and the battery doorbell use a wifi network seperate to your home wifi. The sound is used to exchange SSID (which is hidden) and the Wifi password

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#9

doorbell is completely dead now. it’s offline and i’m not able to connect to homebase . I’ve tried all the BS support suggest. Not being able to replace the battery is a joke. Gonna start putting these doorbells on blast with bad reviews! When sales decline maybe they will fix this trash doorbell

#10

I found I had to hold the doorbell a few inches from the sound being made, and that worked. So thanks for that post. Too bad the documentation doesn’t give that information.