ANKER USB-C hub A8331

#1

Hello:

I have recently started having a problem with my Anker A8331 hub.
I will plug in (has a usb stick inserted) , the drive shows up, 10 seconds later it is gone. And unplugging the stick and plugging back in does not work.

Any suggestions or ideas?

#2

We are sorry about the problem with Anker hub.

Please provide the following information and try the following troubleshooting to see if it helps:

  • Confirm if this hub’s LED light is on when it’s connected to a computer
  • Confirm if your USB devices plugged in the hub work when they are directly plugged into one computer that has the USB A port
  • Try this hub with a different computer to see if the issue persists

If it does not help, please contact support@anker.com to make a warranty claim. We offer an 18-month warranty for this hub.