I bought an Anker Soundcore Q20 last year which is still under warranty. The build quality is so poor that it got cracked on both hinges. I claimed a warranty and Anker said they will send a replacement. I am shocked to see that they sent me a refurb product (they didn’t tell me that it will be a refurb one). The product has a crack exactly at the same location my original one had. Not only that, it has hair on it. I contacted Anker and they said it is their warranty policy to send refurb products. I find this very unfair. I will never buy any Anker product again. Pure crap.
Anker Soundcore Q20 gor cracked within warranty, sent refurb replacement with similar crack
Hello, it’s really sad that Anker’s RMA policy, I’m very sad that a company that delivers quality products at an affordable price has such a bad policy regarding warranty, unlike Logitech
Totally get it. I have tried 3 replacements on some earbuds and one of the primary problems for replacement has replicated across three pairs. For the time I’ve wasted I could have paid for Sennheiser or Bose
I found cracks on the same places! and recently on one of plastic covering the sliders. sadly it’s been over the warranty. the sound quality is still spectacular so I dont have too many complaints. Any tips on how to repair the cracks?