Anker soundcore looses bluetooth connection in 2-4 sec... Please someone help me.

#1

Hi guys , I need your support & suggestions for connectivity issue of Anker soundcore 1. It looses connection in 2-4 sec. Please guide me how to fix this problem.
Already I did reset the bluetooth setting… Now I don’t know, what to do… Feeling helpless …!

#2

Hi

Please make sure that Soundcore Speaker is fully charged. It will take around 5 hrs at 5V/1A to reach a full charge. Get this done.

To which device are you pairing the Soundcore Speaker - PC OR Smartphone?
Make sure your device is within 3ft of the speaker.
Then Un-pair the speaker on your device, then try to re-pair.
If it does not help, Try a reset–

When in standby mode press/hold “BT” button for 2s to delete all previous pairing records.

Also reach out to service@soundcore.com / support@anker.com with purchase proof in case it’s within warranty.

#3

I’m really thankful for your help. I’m trying to connect with iPhone and MacBook. I followed all your instructions but still same problem persist. Please any further instructions, if you could suggest. It would be worthy. Thanks

#4

Sorry to hear the steps did not help,

please reach out to Soundcore Support service@soundcore.com , hopefully you should get resolution there!

Best of luck and keep us posted

#5

Hi @drkhalidg
Have you tried a restart?
Forget the SoundCore 2 from all devices.
Reset SoundCore 2 (8-sec power button) (might be unnecessary).
2-sec on BT button, see flashing blue light.
Connect device.

Only press the bluetooth button on the speaker once for 2 seconds. If you keep doing it, it forcing the device to un-pair other devices.

Just a thought and something else to try while waiting for a reply from support.

Let us know if it helps!