anker soundcore liberty air 2

#1

I know you may haven’t time for people issues : )

Briefly, I paired the two buds (anker soundcore liberty air 2 & anker soundcore liberty air 2 - L )
Everything works fine

But when I use both buds for a call the secondary bud not working fine (hearing repeated chaotic voice from the caller with Teshhhh Teshhhhh : ) sound

Any help ? My phone is Samsung S10

Regards,

#2

We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.

  1. Firstly try to forget the pairing records(both Liberty Air 2 and Liberty Air 2 L) on your device and turn off the Bluetooth.
  2. Reset the earbuds per the steps below. After the reset, you will see the white light flashes quickly on the right earbud and the light flashes slowly on the left side, which means they pair together.
    –Place the earbuds back into the charging case and keep the case open.
    –Tap and hold the button at the back of the case for 10 seconds until both earbuds’ LED lights flash red 3 times.
  3. Turn on the Bluetooth again and search for Liberty Air 2 and pair.

When there is a pop-up window for you to confirm pairing. Select “pair”. If you select “cancel” accidentally, you need to delete the earbuds from the device’s Bluetooth history and re-pair the earbuds.

If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.