Anker powercore+13400 qc3 port not working normaly

#1

hi i have anker powercore+13400 the quick charge 3.0 port was working normal but now when i connect any phone its says slow charging what happen any one knows?

#2

Hey @omar_hatif welcome to the community.

I can see online, to reset your Powerbank, try connecting the output to the input with the supplied lead for 5 seconds, recharging and discharge and recharge again.

Could this be in trickle charge mode?
Some power banks have a low charge mode for charging very small devices like earbuds.
Trickle charge mode is normally indicated by one of the indicator lights being green.
It’s activated my pressing the button for 4-5 seconds.

Is this the same on all devices your charge?

Finally, have you tried a different cable to what you were using previously?

#3

Have you tried using a different cable? Over time the cables resistance becomes greater and thus reduced power output due to bending and fatigue. Please try with a new cable and report back

#4

i did every thing you told me and still the same

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#5

i tried a lot of different cables and the situation remain at the same

#6

Hi @omar_hatif that’s such a shame :disappointed_relieved:
Maybe you have been unlucky and your PowerCore has developed a fault.
Is it under warranty, have you spoken with the supplier about swapping the unit?

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#7

i take it from anker agency in iraq but now im in turkey for finshing my phd i think i have 2 month and the warranty will be expired

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#8

Did you buy online, could you retrieve a copy of the receipt online?
Contacting Anker direct on Support@anker.com may also be able to offer help or advice.

#9

i will contact the support thanks a lot mr.paul for your help appreciate that

1 Like
#10

You’re very welcome.
Stick around here and visit the community when you can.
You’ll find a friendly bunch of regulars that hangout here with a wealth of technical knowledge.
Great sources of product information and regular giveaways and prize draws.
All the best.