Anker 7721 keys not working

#1

Recently my Anker 7721 keys aren’t functioning properly (specifically the a, s, d, f, g, h, and j keys). Is there a solution? I haven’t spilled or done anything to my keyboard except for typing on it. Please help me out

#2

Have you tried swapping in some fresh batteries?
Sometimes when charge/batteries are low you can get some weirdness from wireless devices.

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#3

Still nope… After a full charge, the keys still don’t work

#4

Is there a way to do a hard reset on it? or unpair an repair?
If not, I’d say reach out to support.

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#5

@pandaruru What device (and OS revision) are you using the keyboard on?

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#6

Please give us more details about what you are connecting to. Have you tried with other devices or is just one device that is having an issue?

#7

I am using iOS 12.2 on a iPad 9.7 6th gen

#8

I have now tried seeing if the problem goes away when connecting to a different device and different platform but both have seen the same problem of having the a,s,d,f,g, and h not working at all.