Anker 10000 shows charged but does nothing when plugged into device

#1

Hi there. Just got my Anker 10000 and it worked, as expected, for just a few charges. Now, when I plug my Powercore into a wall charger, it shows all 4 blue lights as fully charged. When I plug it into my phone or computer or a speaker, nothing happens. It shows no charging.

  • I’ve tried several power cords.
  • I pushed the button on the side?
  • I tried 3 different devices.

What am I missing??

#2

Check the port for any lint. If there is any, it may be obstructing the connection. If that doesn’t help, email Anker at support@anker.com and they should be able to troubleshoot with you. Good luck :slight_smile:

#3

Hi @lerich20 have you tried resetting the PowerCore 10000 by looping the input and output ports? This forces an internal reset and can often resolve issues such as this.