After years of buying Anker stuff from cables, Sound Cores, Sound Buds x 3 and Eufy Cams I’ve been left feeling somewhat let down of late. It all started with making the mistake of purchasing a set of Liberty 2 Air Ear Buds on Ali Express as a replacement for some sound buds I lost. The items were ordered at the end of April 20 and upon noticing the tracking information had not updated for several weeks (6th April) I contacted their online support. The response included the following sentence: “Would you please wait with patience?” Rather rude I thought. Well we’re now 6 weeks on and still no delivery or tracking updates. I’m left with no headphones waiting for the delivery window to expire so I can open a dispute. Not great when it comes to legendary support! Moral of the story, do not be cheap by trying to save a few quid and buying of Ali Express and do not believe all the legendary Anker support messages you read online. One very disappointed customer.
Ali Express Anker Official Store is so rude man!
Hi, @Robert_Byers，
Sorry for keeping you waiting.
Please note that Aliexpress is responsible for packing and shipping. AliExpress Standard Shipping promises 60 days delivery. And with the global impact of Covid-19, shipping may get short delay as well.
In order to solve the shipping issue, please open the dispute with Aliexpress for a refund.
If you cannot open a dispute, please contact AliExpress customer service to solve this problem. After selecting the question regarding your issue, you can click the “chat now” button.
And if it’s possible, please private message us your order number, so Anker team can start tracking the refund process with Aliexpress to ensure you get the money back.
Sorry again for the inconvenience.
Best regards,
Anker community team