2K videodoorbell

On Saturday my videodoorbell went offline i was able to get it back online Sunday it went offline again Contacted eufy and through a link sent I rebooted everything Still offline So i restarted the hub2 and was able to pair it But I can’t pair my doorbell. Its not on the app and when i try to add it i get a recorded message saying it can’t be found. Its hardwired so doesn’t need recharging Any help would be appreciated