26800 PD Power Bank not charging

#1

Good day

I live in South Africa and unfortunately there is no support (only in Middle Africa) to contact. I have had my power bank for two years (it’s the 26800 USB C PD Power bank).

For some reason it stopped charging when I plug the cable in. I tried a different usb c cable and the same thing happens. I also tried to connect the USB C to one of the normal USB outputs to reset it. The small amount of charge that is left does work though and lights up, but the moment I try and charge there are no lights.

I am not sure of who to contact here or who is qualified to do repairs, please assist?

Thanks

#2

I would try this page potentially. There is also a number at the bottom for contact us that has a number for Africa. I think if you have a qualifying warranty that they would maybe have you send it back or send you a new one. It would just depend on your situation.

I do not know of them having somebody to fix a power bank by a repair specialist. (although I could be wrong as well on this)
Plus I would figure with the power banks they would not want somebody to fix it to find out that it would explode on you afterwards (just my guess)

#3

The only idea which you not mentioned is to try a different charger, I think you need a 27W minimum for this Powercore but a 18W PD or IQ3 may also work.

#4

I believe it’s out of warranty by now