I’ve also sent Anker an email. Because bluetooth appears to be working on both devices, it’s really weird. They just don’t like each other. I’ll let you know what response I get from Anker too.
Soundbuds slim not pairing on iOS13
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I am having the same problem. I got the iPhone Pro and my soundbuds slim+ won’t pair. I paired and unpaired them a few times with my MacBook Pro fine. Having zero luck with my iPhone Pro, Soundbuds just won’t connect.
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Apple updates always screws something up, android is no different depending on manufacturer who sends the updates.
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Woah. A lot of people are having this issue.
Contact Apple support instead
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They will offer an “apple-white special adapter” for ca 100 Euros.
It clear the buds work with ALL devices except Apple, but it is not an issue of Apple. 
.
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I just got this from Anker support:
Thank you for contacting Customer Service for Anker and Soundcore. So sorry to hear about the issue with your headphones! We would love to make this right for you as quickly and easily as possible.
*Please note that the new iPhone does not pair with these earbuds due to the software compatibility of the new iPhone and iOS version. Our technical team has known this issue and are working on the improvement. We will send you the upgraded version of the item working with your iPhone once it’s available. It may take around 3-4 weeks. If you are unwilling to wait for the upgraded version, you can also return the item to Amazon for a full refund and I will also be glad to offer you our VIP 15% discount for your new order of the upgraded version. *
We have also added a note “The product is not compatible with iPhone 11 temporarily, and is being upgraded” on our listing. It will be reflected on Amazon listing soon.
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I got the same response. At least it’s been acknowledged. As they were already aware of the issue it would have been helpful if they could have put the note up on their website before I spent 3 hours on the phone to apple!
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Well they still work with IOS13 on older phones. It just seems to be the new phones that have the issue
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Wow, that’s crazy. Never would have guessed that it was the earbuds that were incompatible. Just goes to show how far anker is Willing to go to make things right.
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Much more than Apple would have done.
Good work Anker.
Yep good service from Anker (would have been good if they worked immediately but these things happen) but swift offer of refund or wait for a new version. Can’t ask for much more.
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@Emma_Hayes @akhildasnbr What is the exact iOS version on your iPhone 11.
Is it IOS 13.0 OR 13.1? There were some Bluetooth issues on one of IOS 13.0 beta versions and are fixed on 13.1. I saw these issues mostly with Roav and Soundcore Nano
IOS 13.1 is stated to release on September 30, unless you are brave to install the beta which is available. This should possibly resolve issue on iPhone 11 hardware
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I’m on iOS 13. My 6s is on iOS 13 too and the headphones work on that but not my 11 Pro Max.
iOS 13.1 is out officially tomorrow (release date was changed) so it’ll be interesting to see if this fixes it. I’m a bit sceptical as Anker have already said they’d post a new version of the headphones to me and I imagine / hope they’ve done testing with iOS 13.1 betas
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With beta… They catch only 50% of issues and defects… The other 50% is for the general users to find out.
Hopefully the Bluetooth issue resolves with 13.1
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As long as beta will not turn into gamma, its OK. 
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rather initially we do the beta, and after that - "G"eneral release is the Gamma
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Just upgraded to iOS13.1 and they still don’t pair. Looks like I’ll be waiting for the upgraded version to arrive!
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The issues are known and the stuff is working on a solution.
Be patient. Thank you!
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Downloading 13.1 now. Been on 13 for a few days and didn’t have issues others reported.
I don’t think its iOS 13 related but rather iPhone. The soundbuds slim work on my 6s (and my wife’s 8 plus) fine but not my 11 Pro Max.
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