Soundbuds slim connection issues

Has these for a while and they worked great. Now they are constantly cutting in and out during any play. I have reset the Android blue tooth by clearing cash and memory, unpaired and reinstalled Nothing helps.

Anyone have suggestions?

1 Like

Have you tried to pair it with another source?
You should give that a try to find out where the issue comes from.

We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.

  • Fully charge the earbuds
  • “Forget” the headphones in your device’s Bluetooth history and reset the earbuds by pressing Play Button & volume “+” for 5s when plugged into charging until you see the purple light two times, and then pair them again to test at the paired state
    -Try pairing the Anker headphone with another Bluetooth device.

If the issue still persists, don’t worry, please don’t hesitate to contact us at by detailing your order number and the problem you come across. We will reply you within 24 hours.