Roav C1 (non pro) swap by Anker:
We have recently learned that a small number of our early Roav DashCam products may be affected by extreme in-car temperatures causing the screen to pop out.
Please note: This is NOT a safety issue. It is normal for a battery to expand in higher temperatures which is why products are designed to accommodate what the industry refers to as “swelling.” In our earlier Roav Dashcam C1 products, there wasn’t enough room in the design to accommodate for extreme heat expansion causing the screen to bulge out. New versions have fixed this issue.
If you have one of our earlier versions of the Roav Dashcam C1, we are offering you two options:
1. Return the product and we will replace it with a new version.
2. Keep the product and we will extend the warranty of your product to a total of
24 months. You don’t have to do anything. If you ever have any issue, you can
simply reference your product's serial number.
HOW TO CHECK IF YOU HAVE AN EARLIER VERSION OF THE ROAV DASHCAM C1
On your DashCam, select Menu>About>SN to find the serial number. If the number matches one of the below formats, your DashCam is from the first batch and you can reply to this email to let us know if you’d like a replacement. If it isn’t, you’re good. Go back to enjoying your Roav DashCam experience!
HOW TO RETURN YOUR ROAV DASHCAM
If your Roav Dashcam C1 is one of our earlier models, please reply to this email with your latest shipping address and the SN of your DashCam C1. We'll confirm the information and send a new one to you as well as directions on how to return your current product to us.
ROAV is an ANKER company, and we pride ourselves on creating high-quality products. We apologize for any inconvenience this may caused.
Should you have any questions, please feel free to contact us directly through this email.
Roav Customer Satisfaction Team