This is Anker Customer Service Team. We are so sorry to hear you are having a issue with your Soundcore mini speaker
Regarding the issue you mentioned, please try following tips to see if any help:
- Confirm the speaker is fully charged
- Reset the speaker by pressing and holding the Mode button for 3 seconds
- Clear that speaker from your Bluetooth's memory,then test it again
- Try using an aux audio cable to see if sound comes out
If the issue persists, please contact us at "firstname.lastname@example.org" for further assistance.
Hope it helps. Have a wonderful day!