Where are the updates?

When do we get the “We’re sorry we didn’t succeed in following our own timeline post?”
Its been quiet.


Hi ErikNl,

I understand you are frustrated that the IFTTT hasn’t been completed yet and we noticed your comment under other posts, the last thing we would like to do is disappoint a valued customer like, especially our customers who backed our eufyCam on Kickstarter. The truth is, we never stop trying to finish the functionality, but we have to say, the process is much more difficult than we estimated. There are a lot of difficulties to overcome, but we are working on it.

As a newcomer in this field, we are still a young brand and there still a lot to do so as to keep us with our customers’ expectations and trust, but it is customers like you inspires us to move on. Thanks again for your support.

If you would like to contact our eufy team directly, please feel free to contact them at [support@eufylife.com]


Thank you for this enlightening post, it is good to hear that you are working on it. I think this is exactly what we wanted to hear. All we want is simple and transparent communication. We are happy to read about status updates like how is going and even when developmemt is not going as planned.

When there is a official timeline posted and you do not succeed in following the timeline that is not a problem, as long as you update and inform the community.

I guess most of it comes down to managing expectations.
Maybe it takes like 5-minutes to do an weekly update in the news and announcements forum.

Just a small what are you working on, what is in a development, what is still on the to-do list, update on the timeline plan and when can we expect the next release. I think it would be better when we as a cummunity are able to read this weekly and it will prevent a lot of negative comments everywhere.
Sometimes it feels we are not taking serious or that there is no focus or attention on keeping us as customers.

1 Like

+1 for IFTTT and geofencing, any updates on this topic ?


I don’t think so

Wouldn’t you agree that since you are newcomer in this field - you shouldn’t stretch yourself thin and finish developing first product rather then jumping on multiple projects and as a results not a single one is done and finished?
If since introduction of KS kit - you’d focus on developing it rather then creating tons of other cameras, doorbells and floodlights - we would have IFTTT and homekit…


Thank you @Marek1 , you took the words right out of my mouth. But i think we all know: Money is made with fancy new gadgets i sell today, not with the old stuff i sold yesterday…

1 Like

@AnkerSupport any updates?

Looks like no updates yet

@AnkerSupport any reply?

@AnkerTechnical @AnkerSupport
Any update?
Guess how long I’m waiting already.

Anyone? Or is the topic now. Invisible?