Bought new Slimbuds for bluetooth audio for use with new MacBook Pro. Slimbuds connect to the laptop (and other devices) for audio use EXCEPT for Zoom calls/video meetings. I receive a massive interference/loud static noise with no discernible audio. Is there an audio format/compatibility issue between the two??
Just received my Soundbuds Slim today, having exact same issue with Zoom. Can listen to music through the Apple Music app just fine, but zoom freaks out after just a few minutes.
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Fully charge the earbuds
- “Forget” the headphones in your device’s Bluetooth history and reset the earbuds by pressing Play Button & volume “+” for 5s when plugged into charging until you see the purple light two times, and then pair them again to test at the paired state
-Try pairing the Anker headphone with another Bluetooth device.
If the issue still persists, don’t worry, please don’t hesitate to contact us at email@example.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
No luck. Going to return them.
I have this problem too. Everything worked fine on my MacBook Pro (Retina, 15", Late 2013), but I recently upgraded to a MacBook Pro (15", 2017). When I did that, the SoundBuds slim continued to work for standard audio and applications like Spotify, but Zoom and Skype specifically don’t work (same behavior…everything is great for like 5 seconds then there is a constant ear-splitting buzz of interference). I use the same pair on another MacBook Pro (15", 2017) I use at work - on that computer I only use MS Teams for video conferencing and I don’t experience this behavior. Other than the problem with Zoom and Skype, they work great, and both apps worked fine with this headset on my older machine.
I have had the same audio noise problem with SoundBuds Slim AND SoundBuds Curve, trying to use them with Zoom on macOS 10.15.5 on MacBook Air (Retina, 13-inch, 2020).
If I select an alternate mic in Zoom I can still use the SoundBuds for my Zoom speaker, but if I select the SoundBuds mic to be used with Zoom, Zoom will freeze.
I’m facing the same issue with SoundBuds Curve on Zoom using a Macbook Pro 2016 15 inch.
I also have this problem with soundbuds slim. Has there been any solution discovered?
I’m having the same issue, with a MacBook Pro (16-inch, 2019), on Zoom as well as Google Meet. Everything is fine for a few seconds and then there is an ear-splitting blast of static.
Same here, this is extremely upsetting. I have had to go for completely go for new headphones for zoom calls, which is very, very annoying.