Which router brand do you have? Usually have different SSID names for 2.4 and 5 Ghz bands.
Should be pretty simple on Netgear and Asus routers
Unable to Connect my Eufy RoboVac 25C to my Smartphone/Wi-Fi
If you tell us the type of the router you are using helping might be easier as @Shenoy
mentioned. The RoboVac can be connected to 2.4Ghz only.
On your phone/tablet during the initial setup and connection to Wi-Fi Turn on airplane mode and then turn Wi-Fi back on.
Your phone should then be able to connect to the robovac enabling you to connect your robovac to the Wi-Fi and finish the setup procedure.
It would also help when during setup your phone robovac and router are fairly close to each other.
You shouldn’t need to mess around with your Wi-Fi settings and should only need to know name of the 2.4 band & password. But for future reference.
All of the login info that you need should be printed on the bottom of the router but if it’s not you can Google the model number of your router to get the the login info most likely admin and password (factory default you can change once you’re in there) when you Google the router it will also tell you which IP address to navigate to in your web browser (chrome Firefox Internet explorer) to login and play around with the settings. Personally I name my 2.4 Network whatever I like and then copy the name but with 5G at the end for the 5G band keeping that password the same for both bands.
This doesn’t really apply to you since the robovac won’t connect to the 5G Network anyway but the main difference between 2.4 and 5ghz is that 5G is much faster and able to connect to many more devices simultaneously but the signal is not as robust as 2.4 and will not penetrate through walls as well as 2.4 or travel long distances.
If you have dead Wi-Fi zones in your house it is best to relocate your router into a high place away from electronics large solid metal objects or concrete/stone walls and electrical wiring i.e sockets/electrical panels.
Well, my wifi does not have 2 separate 2.4 GHz or 5 GHz bands, and after almost a full day of research, I’ve decided to just buy a separate 2.4 GHz router to hook it up in the room that my RoboVac will be in. The people that installed this current one took the package and basically everything that included info of the router.
My old router was much easier than this one, so apologies to those attempting to explain the issues that I’ve been attempting to fix. Hopefully installing this minor 2.4GHz router will fix the issue and allow me to expand with these types of products, thank you!
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Sounds good! Please keep us posted how the setup goes with Robovac once you get the new router
It would help us if you would supply us with some model numbers.
I see that you said the people that installed the router took the box and manual with them but model number should still be printed on the router.
I have never heard of a pure 5G router but I could be totally under informed but it is my feeling that the current routers that you do own is capable of outputting both bands but the 2.4 is turned off which can be changed in the settings of the router by going to the IP address printed on the bottom and using the login info username and password also printed on the bottom.
Well, I’m using a CenturyLink Calix 844G GigaCenter dual band router, I know that for sure, but there’s no sort of paper slip on the bottom of it like my old router had. I’ll look over it again later, but last I checked I couldn’t find anywhere that had any info of the router.
EDIT; I looked up this router throughout the internet just a moment ago, found a lot of info on the router after a bit more digging. Apologies for the constant nagging of this thread.
Looked it up… Shows as dual band router so you should be able to setup Robovac on it
CenturyLink Calix 844G Wireless 2.4 GHZ 5G Dual WiFi Internet Modem GigaCenter
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Also, out of curiosity does this run offline as well? Like, if my internet went out due to maintenance (cause there’s maintenance that needs to be done next week) will the vacuum still run or is it wi-fi required?
Yes, Robovac 25C can run offline completely, and can be controlled using the remote included or simply pressing the buttons on top of Robovac unit
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Hmmm, ok ok. Well, I’ll see what I can do cause it hasn’t even been able to vacuum yet.
Charge the Robovac unit fully, once fully chaged, use the remote or buttons - it should work well.
To change settings on the Wi-Fi router navigate to the website-ip address
192.168.0.1
Username_admin
Password_sqw6Fsy6
https://www.centurylink.com/home/help/internet/modems-and-routers/calix-c844g.html
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Back to the roots! 
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After a bit of fiddling around with the vacuum (taking it apart, putting it back together) it suddenly works and connects to the wi-fi with no issues!
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Thought you didn’t have 2.4 
glad you got everything working. We’ll be here if you have any more questions about your RoboVac or anything tech related.
Well, mine is a dual band and for some reason the wi-fi wasn’t working at all. In general, the entire vacuum wasn’t working at all, at least not communicating with the remote or the buttons located on top. At first I thought it was because it’s wi-fi required, but then after confirming it isn’t wi-fi required, I decided to take it apart and see if there was a possible problem with the vacuum itself.
That’s when I found out the bumper wasn’t on correctly, the wheels weren’t able to turn properly, and once I fixed those issues, it started right up. After it started right up, the wi-fi was able to connect to my dual band router with ease. In all honesty, I technically didn’t need to make this thread, but making this allowed me to learn a lot. So thanks to all those who were taking their own time to help me figure out more than just a connection problem, but the vacuum problem itself.!
That’s absolutely fantastic news!
Glad everything worked out for you 
Don’t mind about creating this thread.
As you said, you learned a lot.
Great you fixed it.
I created an account just to share my recent experience with getting my RoboVac 25C onto my wifi. I spent a few hours trying everything under the sun trying to get the robovac onto my wifi. This thread comes up first when searching for tips so in case anyone else is having issues they can try what worked for me.
Turns out there was a setting I had to change on my wifi router. I have a Calix C844G router from CenturyLink. Here are the steps:
- Login into your routers admin menu by going to 192.168.0.1 in your browser
- Click on “Advanced Setup”
- Click “DHCP Settings” in the side bar
- Click “Allow Special Characters” radio button
- Click “Apply”
So happy this finally worked for me and I hope it works for you as well!
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