Thoroughly disappointed with Anker

#6

@ kumar.sachin

Hey Kumar,

Thank you for your reply! But I’m quite sure nothing will change. I’ve already had to deal with Anker in two different “channels” - the official support and though Aliexpress - and they simply told me to sod off. So there’s really nothing more for me to do than a very unflattering youtube review and leave this behind me. Anker really does not care one bit. They sent me a unit which didn’t even make it for one hour (which obviously means there are some serious manufacturing issues) and they don’t care. So F-em.

But I’m happy for you happy customers, I don’t have anything against you :slight_smile: I suppose I was just unlucky, but what makes me sad is that they don’t care at all.

#7

@Nhi

Hey Nhi,

I don’t know, never thought about that!
But Anker is, for me, on a -1 out of 10. So unless they roll out the red carpet and give me royal treatment I couldn’t care less about them now.

I will keep you posted on that youtube review though! Had some good ideas to send my dead Soundcore pro off to the far plane with some new years eve bombs… :smiley:

#8

Hi @oddman , sorry to hear of your issues with customer service. Most of us (myself included) normally deal with @AnkerOfficial via the support@anker.com so things normally run more smoothly than going via a third party element of a marketplace, such as Aliexpress and almost always come to a satisfactory conclusion both for Anker and ourselves, the customer.

While I can understand your frustration can I request that you continue to liaise with either @AnkerOfficial or support@anker.com rather than going on a venting session and/or a blacklisting campaign based on I guessing a singular experience…

1 Like
#9

@ndalby

Hi,

I see you have not read my messages (as is typical) so I really don’t have anything to add. You, Anker, simply does not care so there is really nothing more I could say. Nor do I wish to spend anymore negative energy on this issue, for the same reason you should not give a bully credit. You hate me because I do not praise you. You don’t care at all about my situation - and that’s that. Big corporations are psychopaths, and that’s the way it is.

So anyway, happy new year to you and I will get back to you with my youtube review :smiley:

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#10

WOW :sunglasses: very entertaining

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#11

@bobbleheaderman

Hm… In a good, or bad way?

:confused:

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#12

Buy one locally, swap it out for the defective one, problem solved. Move on with your life and enjoy your new speaker. :sunglasses:

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#13

Rest assured the “red carpet” will be rolled out for you after a venting session this big. @AnkerOfficial does not like to have upset customers, they wouldn’t be where they are today giving crappy service and products to people. :grin:

1 Like
#14

It’s all good my friend, poke around the forum for a bit, we are all just individuals trying to help and are not getting paid to do so. Many have joined this forum for different reasons. I have vented before on a forum just like yourself and find it entertaining (good and bad) when someone else vents just like I did. You don’t know me nor I you but trust me when I say @ndalby cares and does not hate you. He is just trying to help.

3 Likes
#15

shhhh! :poop:

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#16

@cava3395

Hey Adrian,

But why?
I want a speaker that will last more than a couple of minutes. Seriously.
Anker hasn’t exactly boosted my confidence in them… So why why another one?

Yes, I could certainly buy a “proper” speaker. If I had the money, but I don’t. Shame on me, I suppose. But I can’t change that - I’m not a wealthy man and that’s one of the major reasons i chose Anker.

50 usd in the drain may not be much for most people but it was something for me. It was “my” Christmas in a sense, all other present were for the kids. This was the thing I got for myself, and it worked for ~45 minutes.

#17

Well it sounds like you have my type of luck. :joy: Every manufacturer has defects and I totally agree the way you were responded to by whomever helped you was totally not professional. Just let Anker fix this and enjoy your new (hopefully working) speaker. Its only $50 down the drain if you do not give them the time to fix the issue. I have had an issue in the past take over a month to resolve. Be patient friend! :relaxed:

#18

So obviously Anker does not want to compensate me - game on :wink: I will enjoy reviewing your speaker. It will be a lot of fun!

#19

Must have got a bad apple. This is why you don’t buy stuff from that shady website

Hopefully you’ve learned your lesson about buying stuff from shady places

#20

Hi @oddman,

I’m sorry for the late reply. From December 30th, 2017 to January 1st, 2018 is China‘s holiday. So all the employees will not work during this period.

I read all your comments and I totally understand what is your feeling. I will pass your issue with our support team and please give us more time to deal with the issue.

We will try our best to help you solve it. Thanks for your understanding and patient.:innocent:

10 Likes
Roav v8.0
#21

I’ve never bought through Aliexpress so I cannot comment on the support that is offered/not offered. But what I can give is my personal opinion of my experience with the Anker support, which to be honest has been nothing but exemplary. I never expect “red carpet” treatment and compared to other companies I’ve dealt with (not just tech), Anker would be at the top. I’m sure if you spent time reading though the forum you will get a glimpse of others experiences on any issues they have had.

It does seem that you may have gotten a defective speaker, as you said you read the reviews where both the speaker and support got great reviews. So it would be a shame to tarnish the company based on one experience. Now you have raised your concerns and got a response from @AnkerOfficial, I’m confident you will see the support to which we all are so use to.

I’d be interested in a hearing if your opinion changes in the few days / week.

#22

Thanks for the words of support @bobbleheaderman , hopefully now that @AnkerOfficial has also responded the original poster might be calmer :slight_smile:

1 Like
#23

Hi @oddman, Sorry you had such a bad experience and I’m sure Anker will do the ‘right thing’ here, and offer you either a replacement or refund. Let us know how it goes…

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#24

Hi @oddman,

I have communicated with our colleagues in Aliexpress.

We take your problem seriously, and they will contact you by email tomorrow.

Please don’t forget to check it. If you have any other problems, let me know.:innocent:

2 Likes
#25

I can understand your frustrations. I’ve had similar things happen to me. I’d ask that you withhold your blacklisting campaign and give them the opportunity to make things right. I have had only positive dealings with @AnkerOfficial and support@anker.com and that is what has led me to be such a loyal customer and Anker enthusiast.

In our world, even the best companies will ship a defective product. That is just the nature of things. After having purchased 50+ Anker products I’ve never had one arrive defective, so I believe you are the anomaly, not the norm.

Good luck on getting everything worked out!

2 Likes