My pair of Soundcore Life Q10 usually works excellently. Last night, though, I was watching a video when the sound squelched out and became garbled. I’ve encountered this before and it is usually a Bluetooth connection issue. I power-cycled the headphones with no result. I restarted my computer with no result. In the Bluetooth settings, I unpaired the Q10, and this is where the real troubles began.
I have been unable to re-pair the Q10 to Windows 10. I put the headphones into pairing mode, have the computer seek devices and after a wait it will see an Unknown Device. If I try to connect to that, I will get a message saying “Please try connecting again”. After sometime, the visible device there will vanish and it will not offer any options to reconnect until I cancel the computer’s seeking and try it again with the same results. While the Unknown Device is attempting to connect, the Q10 does show up under Bluetooth Devices in the Device Manager, and will remain as a hidden device until I uninstall it. I have also tried stopping and restarting the Bluetooth Service in Windows, with not noticeable result.
I am able to connect two other pairs of headphones (Avantree Audition and MPOW Cheetah) connect and pair with Windows 10 with no problems. My pair of VR controllers that connect via Bluetooth also connect with no issue. So it does not seem to be a Bluetooth hardware issue.
I was able to easily pair the Q10 to my Pixel 4 XL with no problem, so it seems that the headphones are working and communicating correctly.
I suspect the problem is a driver issue somewhere, but I’m finding little help on this matter online.