SoundBuds Sport wont turn on

Anker

#6

same thing with me, just now I received my soundbuds but when I turn it on, blue color is not showing, ive tried many time as mention above but still no power is coming, I think I have to contact my online store to return it back to them, its very frustrating…


#7

Not sure about the sports but the tags have magnets on the insides to attach them together. They will not turn on if they are connected


#8

Mine worked for about 6 months and died. Tried everything here but I think that´s it. R.I.P.


#9

Hi @Dalton_Matsuo_Tavare, if you purchased them 6 months ago from an authorized re-seller, you’re under the 18-month warranty. Feel free to reach out to support@anker.com with the serial number and your order number. Thanks!


#10

Hi all, those who got their soundbuds replaced, does the problem reoccur?

Mine starting to behave the same, and I’m still able to turn on by chance when connected to plugging in to power source.

But it stopped working when you switch it off and you have to redo the same steps to make it work again.


#11

What is the exact issue are you having with yours?


#12

The same here, yesterday i bought it, first works, let them charge and today I couldn’t turn it on… tried so many times holding the power on and plug it… but Notting happens… what else can I do? Please help me!!!


#13

Please try using a different cable and plug to charge these and report back


#14

I use different cables to charge it, but the same issue… the red light turn on for seconds and then turn off… don’t know what else to do


#15

Are you using a wall plug to charge these or a batterypack


#16

I use my Huawei wall plug, use a samsung cable with my desktop, use another cable from other cellphone but nothing’s change


#17

Ok so you plug it in, the red light comes in and after a bit it turns off… So in theory it should be charged… Unplug it, press the power button for 3 to 5 seconds until it powers on. Occasionally you may have to hold down the power button longer but very rarely should you have to do that. The power button is the multimedia button in the center.


#18

I hold it for almost 1 minute but nothing’s happens =(


#19

Send a message to support@anker.com, let them. Know the issue and provide them with the serial number and order number


#20

I’ll. Thanks @elmo41683 for your help!


#21

Hello. I have an issue where the Soundbuds (item number AK-A3231021) won’t turn on when not connected to the charging cable. When it is connected to the charging cable, it turns on steady blue, indicating it’s charged, but acts like it’s dead when disconnected. I have tried everything suggested. This issue has been going on for a while, and I can sometimes fix it by letting the battery drain completely (leaving the headphones unplugged with the headphones separated) but I got fed up today. I purchased these headphones Oct 2017 which is still within the warranty period actually.


#22

Still in warranty then send a message to support@anker.com
Let them know what’s going in, provide the serial number and original order number to help expedite the process


#23

Try adjusting to your head your headphones and try turn them on


#24

Try adjusting to your head your headphones and try turn them on


#25

Encountered the same with my Soundbuds Curve. I was on my usual Saturday evening run when suddenly it disconnected to my phone. Apparently, it turned off. I tried turning it on, blue light comes on but my phone doesn’t show that it’s connected. I went home and tried plugging it in with my wall charger and the red light indicating it’s charging doesn’t come on. I set it aside for about a week, not attempting on turning it on and plugging it in. Then I decided to plug it in with my wall charger and to my surprise, the red light came on. I guess you just have to wait for a day or two before trying to plug it in. Hope this helps.