Eufy refuse to solve a technical issue with the Eufy Security App but instead they tends to solve it by throwing a peanut of 15% off next product which is not a customer looking to…I buy your products and they hope to use normally, even you give me another 15% off for next order to solve the issue, do you think I am still confidence to get into further trouble for myself? The lost from the last 2 Eufy Products is more than 15% ok?
This is truly disappointing of using their Indoor Cam C220 and DoorBell S220.
Instead of genuinely addressing the issue, Eufy is merely throwing peanuts at the problem, hoping it goes away.
To be honest, this issue never existed in the past year of usage—it only surfaced in the last few weeks. Other manufacturers don’t seem to face this problem, proving that a real solution is possible.
Yet, Eufy chooses to cut corners, opting for the cheapest, least effective fix rather than properly resolving the technical issue.
Below is their CS response:
Dear customer,
Thank you for reaching out to Eufy customer support regarding the connectivity issues you are experiencing with your Eufy indoor cam and doorbell while using a dual SIM setup.
We sincerely apologize for the inconvenience caused by the known problem related to streaming on devices with dual SIM cards.
Please be informed that our devices are designed to provide real-time video streaming. However, due to limitations when using a dual SIM setup, the devices may not support viewing real-time videos under these circumstances. We understand that this may not meet your expectations, and we are committed to improving our products to better serve your needs.
As compensation, we can provide a 15% discount on future new orders. You can place an order on the official website or Amazon official store. After placing the order, provide the order number and we will refund 15%.
If you require any further assistance or have additional concerns, please do not hesitate to contact us. Thank you for choosing Eufy for your home security needs.
Best regards,
Reference TicketTNX350563XXX if contacting a CSR
molly
Eufy Customer Support