One eufy cam has suddenly gone "foggy"

#8

Don’t! … Send all issues and problems detailed and with pictures to support@eufylife.com and if they are malfunction, failing or useless, you will get replacement cams for them!

Sending all back to amazon to get refund and then buy them again (for the much higher non discounted price) would be stupid.

I alread had several cams failing and falling out in the past 8 months, and all got replaced by eufy support, which done a great job regarding this! :clap:

And last but not least:
Don’t forget that you have WARRANTY! … So they “have to” repair or replace it.

1 Like
#9

Ok I have taken your advice and sent off for replacement.
I hope I don’t regret it as you saying you have had “several” cams failing does not really fill me with confidence.

Time will tell :slight_smile:

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#10

Don’t worry. The cams which have been failing at my side, came from the first bunch of cams sent to the kickstarter backers. Thats over hald a year ago now and since then, knock on wood!, everything is ok and working. No more failing cams (no matter if original eufycam or eufycamE), till yet.

As i have some very heavy in use cams at work, woth about 200-300 videos daily, each 1 min long, i am still curious when (or if at all) those cams or batteries will start to fail or having problems.

But if you get replacement cams, you can be almost sure that they are from a “newer” - mabe revisioned - bunch of cams and should work flawless.

3 Likes
#11

Hello! @ Yabbadabbado Sincerely apologize for all inconvenience caused by this issue. Could you please help to have a check on the camera lens whether there is frost or crack on it?

-If there is frost or water covering on the lens caused by the rising air humidity after rains, please wipe it off and observe for some time whether the image in the App resumes to normal.

-If there is lens crack, please simply contact us via support@eufylife.com to get a replacement provided that the system was sold by AnkerDirect. Sincerely thank you for your valuable time!

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#12

@yamyam loves eufy :grinning:

2 Likes
#13

That statement is just too generalized bro … it is very much deppening on the day, the wather, the food in my stomach and last but not least and mainly from the current firmware and it’s usability and flawlessness :joy:

And as longer no official statement is posted here, or update coming, or issue of my TO-DO List is solved … the love is shrinking daily, sometimes weekly, until refilled with fresh love (working updates, fixed issues and new useful features).

Just to say … :wink:

1 Like
#14

I also have a camera (Cam E) that’s just developed fogging over the majority of the screen. See attached photo.

I’ve checked and no webs covering the lens or any visible cracks.
Was working almost flawlessly since late June 2020.

Anker. Please advise ASAP please.

image
1639F804-DB2A-4F0B-9631-67F896EF62AF.jpg1792×828 242 KB

Thanks,

Wing

#15

I have the same problem with one of my eufy cameras that i bought in the last prime day sale… wasn’t going to return for a refund but after hearing how many problems there are i’m thinking I should cut my losses and go with a different brand.

#16

Contact Anker support they will deal with it and replace it very quickly and efficiently.

#17

I’m having the exact same issue. I’ve contacted support and they are offering me a 28,48 dollar refund. The product is 7 months old and bought on the offical Anker store on Aliexpress for € 148,92, which was a good deal back in september 2020.

They are not offering me a full refund / enough refund for me to buy a new camera (€ 99) or sending me a replacement camera because “there isnt one available”. I really feel like I am getting scammed.

#18

Unfortunately, Aliexpress has their own policies that generally only allow for a partial refund if you keep the item. Anker provides more information here.

2 Likes
#19

Hi Ryan,

Thanks for the reply. I just want to enjoy my camera’s so I would like to replace the foggy one because now it’s no use to me. What is the best option for me to do in situation?

#20

You’ve been told your AliExpress options for the failed item.

Return for full refund, you pay postage.
Partial refund.

To get another your option is to buy or not buy. Obviously you are now wiser as to the AliExpress policy that Anker has to follow.

#21

Thats it!
Different sellers, different warranty options.
Always good to read before buy something!

#22

The warranty is the same the return policy is different.

This keeps coming up and yet effectively people are trying to get cheaper product from a specific source then get the same return policy as a more expensive source and then use public forums to try to threaten to trash brand name to get better than entitled to.

Did I understand correctly?

#23

Wow ok, so I am a bad guy for trashing a company name? Because an outdoor camera with a ip67 rating isnt working properly and I am replying to a post of people with the same issue?

As for where I bought the product. Of course I’m looking for the best deal I can find for the same product. It’s not like I am going for a cheap nockoff version, it’s the same product., at least I hope so. If the warranty would be the same then there wouldnt be a problem. I buy a product. The product breaks down within the warranty period, which is 2 years (by European law), you get a replacement or a refund. Without going through the hassle of sending everything back, I would go for the replacement option but this is not possible for an unknown reason.

#24

You didn’t buy from a European distributor. There are Eufy EU distributors.

The issue is buying without a free return, you are entitled to a full refund, when you return it. The issue is for AliExpress the return cost is born by the buyer. It’s a very common issue. And not Anker specific.

#25

The product got shipped to me from Poland (I had 3 options: China, Russia and Poland). I chose Poland because of there European Union status so there wouldnt be a import at the Dutch customs. Doesnt this mean that I did buy it from a European distributor?

#26

AHH that might explain why there isnt a replacement as they don’t currently have any from Poland?

They still adhere to AliExpress policy.

Do you end up with with money net returning if return is to Poland the return cost is less? That’s your two options, return you pay return cost and get full refund , or accept credit. As the fault makes it useless return is probably your best option.

Then the question is if you buy another or not, now knowing the risks. Any product can fail and it’s a judgement if worthwhile.

Also if you search in other AliExpress threads you’ll see we advise to discuss your individual case here as it in effect stops you getting more than you’re entitled to.

#27

If I send everything back to Poland, which costs around 20 euro. The package (hub + 2 2C camera’s) cost me 148,92 euro. I’ll get a refund - shipping costs of 128,92 euro.

The same package on big webshops in The Netherlands (Amazon, Bol, Coolblue) costs: 219 euro. On Aliexpress US $239.36, with no option to send it from Poland so i definatly get in trouble with Dutch customs.

219 - 128,92 = 90 euro gap.

If I go down the route of sending everything back it will cost me 90 euro to replace everything as it is now. And that is if i’m lucky and I actually do get that refund and no packages are lost or something like that.