New Release - EufyCam E - Cameras x2 & Security Homebase

[Joel_Larry]

i ended up posting later that there is a bug in the app. if you can see live video and get above 100k/s at the camera you are good. else you may need a firmware update for the cameras. I called support , they were great.

[AnkerSupport]

It’s a nice entry to the Eufy security system. I wonder if they will work with the EverCam - both connecting to the same HomeBase.

They are compatible with the EufyCam’s homebase!

[AnkerSupport]

I am a kickstater backer of these and on the backerboard there are numerous reports of range issues - some of which are bugs in software and some are performance issues with the stream even at close range - the penetration and the quality of the stream seems to be centered around the low power WiFi that is used. It may or may not be addressable without a range extender. The product uses its own WiFi from base to cameras. I personally haven’t received mine as of yet.

We are planning on a range extender for Q1 of 2019.

[AnkerSupport]

I came here to complain about the range. No way this can go on the outside of my house. I put the base in my living room, even stand inside 25 feet away the signal is weak.

If it shows ‘weak signal’ this could be a bug in the app. Update your app and check the live stream option of the camera to see how far is the actual range.

If this doesn’t work, send an email to support@eufylife.com with your eufy Security login details.

[AnkerSupport]

I would like to see a “stealth” black color. Why do they make security cameras in white?

You gotta at least give the culprit a chance to rethink their desicions!!

(Honestly, we will be taking this feedback into consideration)

[AnkerSupport]

I, too, am having homebase range issues. with the Eufy Cam (not S). Recently recieved and tried to install Front Door camera but get no signal. My router is upstairs in my home office. Unless I am upstairs, inside I get no signal. Is there a way to use a signal extender? For now, I will buy a 50’ ethernet cable and try to move the homebase downstairs closer to the front door. But if I do that, I am afraid I won’t be able to install a backyard camera due to poor signal.

Right now, I am very disappointed as I have waited months for the cameras only to not be able to use them.

Is there another Eufy Cam forum to get tips and help on this?

We are planning on releasing a eufycam range extender in Q1 2019

[NJturtlePower]

So what’s the reason for the EufyCam E redesign over the original EufyCam KickStarter product that was just released? Cosmetic/Design only, or actual hardware improvements?

Any ETA for availability of “Add-On” cams or sensors?

[Destry_Fronck]

It does have night vision. As of Jan 4, 2019, it can’t be disabled.

[AnkerSupport]

So what’s the reason for the EufyCam E redesign over the original EufyCam KickStarter product that was just released? Cosmetic/Design only, or actual hardware improvements?

It is cosmetic only. The function is exactly the same!

[ymangera]

Hi All,

Can anyone advise me on the URL’s used by the eufyCam E and Homebase for network security filtering.
My current network blocks the traffic and i require the URLs so i can have them whitelisted.

All help appreciated.

Thanks
YM

[Ice1]

@ymangera No idea what you are talking about. @AnkerSupport may be able to help you. I am not a network specialist.
But all the videos are just stored on your SD card in your homebase?
The only traffic I see is when you access any events recorded on your homebase via the APP on your cellphone.
Of course, homebase also sends out notifications to the APP !

[amphicar770]

Just be aware that the version shipping on Amazon comes with a stripped down homebase. No AI and no backup battery, not even a provision to add one. I found out the hard way.

[ymangera]

I just need the URL that is used from the mobile app to access the live feed and event recordings.
The URL is required for the networks that would usually block unknown URLs.

I assume the URL would be something hosted by Anker/eufy which then proxies the traffic to the DDNS of the HomeBase.

Yusuf

[Ice1]

OK, do you really need this? I used secured and corporate networks too but never asked for this info…
that kind of backend info is not visible to the frontend user, so question for @AnkerTechnical @AnkerSupport

[AnkerSupport]

Can anyone advise me on the URL’s used by the eufyCam E and Homebase for network security filtering.

We use eufylife.com!

[Antony]

Where are these extenders? The range on this base unit isn’t great.