Nebula Prizm ii - Firmware update?

#15

I have reached out to support and explained to them that, i have tried three different USB, all formatted with FAT32, on Windows 10, and downloaded the file again which was reuploaded by support. I still recieve the error saying firmware file not found.

#16

Did support send you a zip or compressed file?
Did you unzip the file to USB stick directly without any subfolders?

I am sure you have already performed these steps but reiterating :slight_smile:

  1. Please download the firmware, decompress / extract the zip ( if the file came as a compressed file) and get the file.
  2. Format the USB such as FAT32
  3. Copy the file into the root folder of your USB (not any sub-folder).
  4. Insert the USB stick to Prizm and initiate Firmware update.
#17

I am using 7-zip and Winzip and neither allows me to open the file to extract the contents. I didn’t realise it had to be extracted. The file extension is .gz but both programs refuse to open it?

#18

If using on Android, try FX file app. It’s extracted zipped files for me on my phone.

#19

Try Winrar ( https://rarlab.com/download.htm) choose and download 32/ 64 bit… and use it to extract the .gz file format.

Then follow these steps

#20

Thanks for the advice!

So i managed to extract the file using winrar, and then i am left with a single file. I have put this on a FAT32 formatted stick, and i am getting the same error.“USB Drive Firmware file not found”

#21

You have tried all possible options to upgrade firmware, the next best option would be to give Nebula Support phone call on coming week On 1-800-988-7973 between Mon-Fri 9am-5pm (PT), be on call and explain issue and options you have already tried

#22

I have found that when formatting my USB drive for fat32, you cannot use quick format, you have to use the standard formatting otherwise you will continue to get this error

#23

Gave this a go too, and no luck!

#24

What size is the flash drive? If it’s over 64gb then it may not work to format to fat32…

#25

32Gb, 4gb and 16gb.

Support asked me to rename the file to ACTUPGRADE.gz
So far, i have re-formatted all three (normal fat32 format)
Renamed the file they sent me to no avail, and renamed the file within the .gz archive - to no avail.

1 Like
#26

Did you give support a call and talk to them…

#27

Hello, could you give me a link or the update file? Thank you, as I will also try to make it work … Thank you

#28

@Yoni_bz Do let us know what was the outcome and if Nebula Support did get back to you

@Aldo1 I strongly suggest you contact Nebula Support here :point_down:

#29

OK thank you👍

#30

Il ne faut pas extraire le fichier, il faut juste le renommer… Pour moi ça a fonctionné sur une clé en fat 32

#31

Do not extract the file, just rename it … For me it worked on a key in fat 32

2 Likes
#32

Thank you for figuring that out

#33

That’s nice solution! \ (•◡•) /

#34

Is there any chance you can upload the file for everyone else who’s looking to update their Prizm 2? :slight_smile: I’ve been looking for the update for a while now and before I go through all this I thought you might help me out.

Thanks a lot!