Liberty Air 2 firmware update issue

#13

I am having the same exact issue. Any resolution to this problem yet? I have done the same steps as well.

#14

Same issue, L Version: 04.18, R Version: 04.19, update stops around 70%… contacted support, waiting for an answer !

#15

Same issue here. I emailed support a couple of days ago but haven’t heard anything.

#16

Got an answer from support; apparently there’s something wrong inside the earphones and they have to be exchanged. :neutral_face:

#17

I am haveing the same problems

#18

Thanks for the answer @AnkerSupport. I got in touch with the support via email and
got a replacement send out to me, which now work perfectly fine when I do the firmware update.

So everybody who are still facing the same issue; Get in touch with the support via mail service@soundcore.com and they will send you a replacement after a quick hardware validation.

Cheers

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#19

SOOO are the Soundcore Liberty Air 2 headphones defective because I just picked up a pair from Walmart and I’m having the same issue as a lot of you. I’m on version 4.08 and I can’t even attempt to update on a phone running Android 9. I have a tablet running Android 10 I suppose I can try but I just keep getting weird messages about make sure the headphones are pair, unpair and repair blah blah blah. I can clearly see they are pair and uninstalling the app, re-pairing, nothing works.

#20

@roadblock1945

Try this hard reset of the buds

  • Turn of Bluetooth on your phone
  • Delete the Bluetooth profile for the L2P
  • Put the buds back in the case- leave lid open
  • Hold the button on the back of the case until the LED on the buds turn red
  • close the lid for a few seconds
  • open the case
  • turn on Bluetooth on your device
  • wait for “liberty 2 pro” to show up, and click it
  • wait a few seconds
  • on the screen a pairing request should show up. Confirm it

Now both buds should be connected, and both stereo and mono mode should be working perfectly. You can now try to update then again

#21

Hi. Exactly same issue here. L:V.4.19 R:V.4.18. I contacted anker and told me to return the item and they will send me a replacement. The problem here is that it cost a lot to send the item from my country and anker only covers up to 5 GBP. Anker please help and resolve the problem.

#22

@Pampos373 Have you tried returning it to where you brought it from? surely you are within some return period no?

#23

Update : sent the earbuds back, got new ones (had to may to return the package, but they reimbursed immediately !); got the new ones fast, and they are working perfectly fine, both updated to the new version without any issues ! :slight_smile: thank you @AnkerSoundcore !

#24

I have exactly same issue extra wireless charging not working also. Did you sent back the item first or after Anker sent you new one ? How long you got new one after email resolve?

#25

I got the new replacement earbuds within 2 days delivery time. But it can vary of course depending on your location and the location where it’s being shipped from.

1 Like
#26

Just got the Liberty Air 2.

After the firmware update, the sound got flat and metallic.

I have tried everything. Still bad sound.

Can I remove the update again? Or otherthing?

#27

@AnkerSupport good night. What is the correct version of the Liberty Air 2 firmware? As soon as I got mine the app upgraded to version 10.12 and I lost the automatic pause function.

Talking to some friends who have the same model, the Firmware version is 04.30 and the automatic pause works normally. Can you help me?

Tks

#28

Hi @Rtorres,

Sorry for the inconvenience caused.
Only versions with version numbers starting from 4 have this feature. Any new firmware version that starts with number 10 doesn’t have this function any more.

#29

@AnkerSupport Am I going to lose a phone feature then? What is the correct firmware version, other units of this model remain with version 4. Thank you

#30

@AnkerSupport what is the reason for killing the auto-pause function? i don’t understand this decision cause this is a very good funtion??
and is it possible to downgrade the firmware? i really need the auto-pause function.

thx and regards

#31

The firmware update continues to fail despite all possible methods.

The update version provided by the app is 10.12. During repeated attempts, the current firmware versions of L and R are different as shown below.
L:V.10.08, R:10.12

I bought it in Korea and am using it. Can I get service support?

#32

I have the same issue, I can not update the firmware and my earbuds have a different firmware version for each one. Also when I went to configure the equalizer (hearID), the right earbud let not working anymore, so I reset the earbuds to factory state and the right earbud works again but when I up the volume the right earbud stop to work without any reason, now I can not get that works again. I will return it to Amazon, I only have a couple of hour with this product.