Liberty Air 2: Can't connect as a pair

I have the same issue, the connection is 1 at a time and you cannot do it together , frustrating !!!

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This worked, thank you so much. Reinstalling the app and resetting my phone’s bluetooth settings didn’t do anything, but the full reset of the earphones did. Thanks again

Same problem. Definitely will be avoiding Anker products in the future.

In my case hard reset did’nt work. I tried many times and paired with few diferent devices. I found, that the solution is charging while pairing. My earbuds case was fully charged when I met problem, but it seems to battery had not enough power to pair properly. Connection to charger causes higher or stable voltage and voila :-).