This is very true.
When I worked for the passport office, taking calls for information and appointments, and rarely legal advice (these we passed to proper staff).
Sometimes we get a caller who said they had googled, and called the first company, only to find out it wasn’t official and was in truth rubbish, but cost £20 on premium call, which tells you at the end… For more information, call the passport office on… Hahahaha
To be fair, the passport office partitioned Google to stop it giving the false hope it was a legit company. As it seemed like it was a.legitimate source of.information, people paid for it, not knowing there was a FREE call to the official price. Oops