I’m in Perth and I just bought these cameras about 2 weeks ago. I’m going to highlight some key points, for anyone who would like to quickly skim through my rant lol.
Today we had an internet outage (NBN FTTP)… so no internet, but internal network both LAN and Wi-Fi was still functional, I was able to play media from my NAS Drive, view local files from my NAS on PC, etc etc… However I had the same issue with the cameras… Nothing was recorded, AT ALL, over the 4 hours or so of the internet being down.
I also had no access to anything locally within the app while connected to Wi-Fi, i was getting “error code (99)” within the app and also “Could not connect to application server” So I was unable to disarm my sensors alarm to leave for work!
This is unacceptable for a system that claims to run completely “offline” and within its own “proprietary Wi-Fi network”. Finally the internet came back on and i’ve waited all day, still no events recorded or triggered showing in the app, even though I know there were multiple, because I was moving around within the cameras detection areas where i’d usually get notifications.
Something else slightly disturbing I figured out… While the internet was down, I had to take down one of the cameras so my partner could enter the garage and leave for work, without setting off the alarm, so I prepared a towel and to quickly twist off the camera and wrap it up in the towel to keep the siren noise down from both the alarm and the anti theft protection while I try to push the button 5 times to turn the camera off… Neither of them worked, no siren… there should have been a camera and homebase siren for the motion detected but also siren should have triggered because i was tampering with it!… So I tried the others, same thing! So it seems that this whole system just completely becomes redundant if there’s an internet outage, at least that what I experienced today.
It has been reported to eufy, anker and Direct Electronics Australia (the exclusive Aussie distributor).
I’m now seriously rethinking my purchase, unless these things are fixed fairly quickly with an update.