I have a Video Doorbell E340. Everything is good for 1.5 months until Nov 28, I started to lose connection to the doorbell. From the Eufy app I cannot see a live video.
I doubt it’s some software issue because I saw there is a software update on Nov 27.
You should contact the support asap.
Not clear what you mean with 1,5 months and November 28.
I mean the doorbell worked for one and half months until Nov 28.
I just tried to uninstall the doorbell from the wall, remove the device in the App and re-add it. Now it becomes a bigger problem: the doorbell cannot be added any more. There is no “beep” after I hold the SYNC button for seconds. I can neither add the doorbell through homebase nor through wifi.
Sent an email to eufy support team. Really disappointed about this product. I have another eufy cam 2 pro which completely die after 2 years (cannot be charged, cannot be synced/re-added to the app).
So its under warranty.
You should contact the support with all data from you item.
Best is is to add a video.
I am having this same issue with my Eufy doorbell going offline frequently. I contacted Eufy support and after getting conflicting information this is their final response - due to regional reasons they are unable to even offer an apology???
Dear Customer,
Thank you for your patience.
We have released a new version to solve the doorbell offline problem some time ago. However, if your device is still not resolved after pushing the new version, we are very willing to provide you with a warranty. Unfortunately, we cannot deliver to Australia, so we are sorry that we cannot provide you with further assistance. We are happy to provide you with a discount. Unfortunately, we cannot provide discounts on the Australian official website. I am really sorry about this.
Unfortunately, due to regional reasons, although we would like to offer you a discount and express our apologies, we are unable to do so.
We once again deeply apologize for the inconvenience the product has caused you and have a nice day.
Reference TicketTNQ411835995 if contacting a CSR
Shane
Eufy Customer Support Manager
I had the same issue as everyone else here. I have a potential solution, not long term tested yet:
I was on “performance (beta)” mode previously. This instantly connected my doorbell and now its working again, no issues.
Same here after updates total havoc. I called eufy they basically said oh wells sounds like it’s broken get another one
I had to re-add the doorbell camera to the app like when I first installed it. That helped!
This problem has been driving my craze for a long time. Every week, the doorbell disconnected and people were standing outside thinking I wasn’t home.
Finally I was able to get it 99% stable. I installed a wifi analyzer app on my smartphone, which showed that there was an overlap between the wifi channels in the 2,4 GHz band used in my home and the doorbell. Unfortunately, there is no way to change the channel in the doorbell, so it looked unsolvable.
But then I decided to move all large bandwidth consumers in the home (PCs, smartphones) to the 5 GHz band, which was also supported by our wifi router, leaving the 2,4 GHz band almost free for the doorbell and a few other devices that didn’t support 5 GHz.
I also configured my router to only accept 2,4 GHz connections via the 802.11"g" and “n” standard, and not the slower “b” standard, which would downgrade the performance in the whole network.
In the 4 months since I did that, I only experienced 1 disconnect. Still not perfect, but certainly acceptable.
I think Eufy made some bad design choices on the wireless part (of the doorbell, because another Eufy camera on the same network never disconnected), but at least this is a workaround.