The difference being Loz is a full time member just doing soundcore, and it’s his “baby”.
I have suggested for AGES Anker should have someone that just does the forum.
@AnkerOfficial /Louise does a good job, but she obvs has lots of other jobs to do on top of being on here.
Where as Rosa, I think is full time customer service on email, so she is better to answer a quick message.
The difference between Anker n soundcore is not just Loz, but also soundcore is new, and smaller, and a lot less items. Let’s see how many members after 3 years it has and items it has.