Battery Doorbell Support Questions

#7

Do you need separate Homebases to use the doorbell & security cameras? Ideally, I would like to have the doorbell in the front of my house, and a camera watching the back of my house, and I can’t tell if the doorbell uses the same Homebase as the EufyCams.

#8

Hi Guys / ladies,
I have the Battery doorbell installed a few days ago, and most of it performs fine or as expected.
However my battery doesn’t seem to charge. I have connected the wires to the Original 8Volt doorbel transformer, then also a 16v Ac adapter and now even a 20v ac 750 ma adapter (directly, using just the wires).

In the app it shows that the Doorbell is connected using the plug icon. However after a days use I see the battery is dropping. Now even to 92%? What could be wrong? Or is this just an app issue? Should the doorbell stay at 100% while wired to an power source?
It charges perfectly on the USB. But the ofcourse I cannot use that as a powersoure.

Any suggestions on what could be wrong?

Thanks for your help!

#9

Sorry for that!

Please feel free to contact eufy support about this issue.

#10

Hi Thanks for your suggestion. I have raised a ticket at eufy support. I will let you know what the feedback is.
best regards!

#11

The Homebase 2 that comes with the doorbell can also be used for the cameras.

#12

I have had contact with Eufy support on this matter. It seems the Eufy development team has created an intelligent algorithm that has to protect the battery life while hard wired to an AC power supply. So they confirmed that the battery should indeed partially drain. A very locigal response. So I will wait a little longer and time will tell. So this might be one of those issues that where never an issue at all. :wink: I have suggested that this might be a good thing to note in the manual.

#13

Hello,

Did you use the option to keep your existing chime?

I am wondering how it will power the eufy doorbell as there is no permanent voltage until you push the doorbell. Or am i missing something?

#14

Hi Cranb2,
I did not use that option. But I might try that out later. In the manual it states the instruction that you have to by-pass the current chime in order to power the doorbell. How you can get the old chime to work while powering the doorbell and using the doorbell as initiator I don’t know yet. I believe there are some instructions for that.
I am in the assumption that you cannot power the doorbell AND use the old Chime. But If anyone knows differently, I would like to learn that as well.

#15

To add to my previous reply. I have experienced that with 5 Iphones in the family There;s no more need for and extra or old Chimes…It rings on 5 places in my home already :wink:

#16

Today I tested keeping the existing chime. It works fine! I think because it is battery powered it can disconnect briefly from the wired power and switch to a short circuit mode.

#17

Thanks for testing this!

@Diederik1 Is the battery still be being charged if you connect your existing chime?

#18

Yes, it is still being charged. So actually no changes made to the doorbell configuration. Before install I checked the wires if there was voltage. Ofcourse at the precise time of a ring at the doorbell I guess the Doorbell briefly stops charging and switches to a brief short circuit to ring the old chime. Then to return charging afterwards. I was quit surprised, but it works!

BTW: I have noticed that charging goes terribly slow on an 8v transformer widely used in Europe. So I do recommend a higher voltage. It seems to keep the battery around between 80 and 90% charge

#19

I’m interested in the battery version doorbell but it is only sold with the homebase2 which i already have because of my cams. Is there any chance of buying just the doorbell?

#20

Hi Schuppi. Good question. I Guess it will be available soon. I have asked a dealer in the Netherlands two weeks ago, and they informed me that a doorbell without the homebase will be available shortly.
But I have not seen them anywhere yet.

#21

Hi All

Anyone have problems streaming video to an iPhone 6?

I get a message saying “your phone does not support high compression quality video coding format, please change the settings”. I have changed the settings to low quality and it still won’t play.

Thanks

#22

Is this ONLY to your iphone? Does it work normally with other devices?
How close is the Homebase to the bell - do you have good wireless connection between those devices? (note this is different wireless signal than your home wifi)
Note that for initial setup the homebase is connected to the router by ethernet cable - that possibly puts your homebase further from bell than might be ideal? you can switch to wireless connection on the homebase so you can move it closer to the bell to possibly get better connection there

#23

The problem is only on my iphone6. My wife has an iPhone8 and it is working normally.

It is only the video playback that is the problem. I am getting all alerts and can even talk to someone at the doorbell, I just can’t see any video. Thumbnails are present on each alert.

Is the wireless battery doorbell not compatible with an iPhone6?

#24

Hi Mo110,
It is known that older smartphone’s do not support the standard video compression used by Eufy. This also is the case for older Ipads like the IPad mini 4 and lower. My Daughter has an IPhone 6S and the video works fine. Your IPhone 6, might just be one gen too old. Does it run the latest IOS? However I recognize the fact that switching to low resolution does not make a diffference. Only in speed.

#25

Thanks for your reply.

It’s now working. I turned off wifi on my phone to see if I could stream video via my mobile data network and it worked. After turning on wifi again I was able to stream in my home network.

Strange bug. Really happy with the doorbell though.

#26

I just contacted Eufy support about this: to protect the battery…charging from the connected original doorbell wires does not start until the battery is below 90%. It then charges back to 100% and then stops until the battery is back down 90%.