I have used this fix twice successfully and have bookmarked it for future use. Thanks so very much for a simple effective fix for this issue.
BTW the problem generally appears after attempting to use the earbuds for both my phone and my laptop. Not sure why that is not possible without this issue.
Awesome thanks
I have had nothing but connectivity issues with these and I’ve probably only used them a handful of times in the 8ish months I’ve owned them.
I finally got them to connect to my Macbook Air. But the left bud has no audio. I’ve done the reset procedure several times, I’ve charged it and tried again. No luck. Any ideas? Likely out of warranty now and I’ve spent way too much time troubleshooting to make the purchase worth the cost. I just don’t get it. I don’t know how much your time is worth but I think I exceeded the cost of the earbuds long ago. But I digress. Open to suggestions for how to get this to work and be reliable.
This worked for me. Thank you!
If you have the soundcore liberty air 2 with serial number printed inside the case… Use this method open the case (leave the buds inside) hold the button under the bottom of the case until they power off then open the case and reconnect the Bluetooth and both will play… I also included a video just in case https://youtu.be/-67S3ru6_Tc
Personally, for my headphones, I found the manual reset was useful, but it looks like you should do the opposite of what it says. Basically, if the left bud is the one not working, reset the right one first, and vice versa if the right one is not working. So if the right one is not working, do it in the order of the manual. Seems like its a bug issue that once you understand works great. The problem does not seem to be the hardware.
On a side note of your digression, Not sure if this is a apple versus non apple product issue. (From my own and friends’ experiences and my partner’s tech background, apple works differently from non apple products and all of their products are essentially built so you have to spend money on their expensive products or submit to sub par use of non-apple accessories and apple computers/phones). Hence why I don’t buy apple products, the expectation of their products is everything else you have is also apple. So many other companies come out with really nice products too that I’d like to try or use, so unless/until you want to go full apple I tell people to avoid mixing apple and non-apple (or knock off apple) products for best utility.
My tip, follow the manual or the videos in the comments with one nuance, if your right headphone isn’t connecting, start with the left headphone as explained in the manual, if the left headphone isn’t working start with the right.
Ie: left headphone not connecting
Vice versa if the right headphone isn’t working.
How do you get them to exchange. I got in touch with them and some shady company contacted me and told me that I have scheduled the reverse pick-up and I’m still waiting for them to come and pick-up! Do you know the exact process, maybe some contact number?
I’m facing multiple issues like this along with battery issue!
Thanks in advance!
Who did you contact? Because you should ha e sent a email to either service@soundcore.com or support@anker.com
If you’ve come here looking at how to reset the Liberty True Wireless earbuds, you need to look for the reset method for Zolo earbuds which I guess these originally were. After three weeks and hours on end trying every method mentioned here and on other sites, with no result other than the right earbud plays and the left does not, I found a video that shows exactly how to reset and re-pair them. Worked like a charm! It’s the only solution I found. I’d bought two sets of these and for what I paid for them, I was pretty fed up so if you don’t hear the left bud, follow this:
These are crap - always need to be reset. Excellent other than that… but, really? You can’t ship this product working the right way the first time?
Soundcore Liberty 2 Pro. I Had the same issue, raged out, then figured it out. I deleted them from my device’s bluetooth history. To reset the earbuds: put both buds in the case, keep the case open and press the button on the back for 10seconds (until they flash “red” 3 times). Then connect to your device. Hope this helps.
Turning off wear detection fixed issue for me I talked to soundcore about this they advised a firmware update
This worked for my. Liberty Air. Thanks!
Worked for me. SN printed inside case. 9/20/22. Thanks so much!
Hey there, I’m using serial number AC3PNS Soundcore Liberty Air Model AK-A3902011 and I’ve tried all the suggestions thus far, but I can’t get my left ear bud to work, it’s been weeks of my trying to get it to work. Any suggestions to get this model to work would be so helpful!
All u have to do is leave it Bluetooth sync on your phone, whichever bud is not working press and release the answer button on the buds 4 times and it should be good at that point.
This worked! Thank you so much! I NEED to listen to Alter Bridge when I’m out and about…
Same here. My left Soundcore Liberty Air just stopped connecting to my phone today. I know these are just cheaply made headphones, but they only lasted slightly over a year, it’s still pretty disappointing.