His problem does make sense though? Because unless Anker has a system in place where the Air’s know to stay off in the case, once they don’t receive a charge they’d turn on automatically, just like how it works when you pull it out of the case normally.
Anker Soundcore Liberty Air after 3 weeks of usage
Why don’t you try to reproduce? It’s pretty easy to be honest. And so many users have experienced it that I am 100% sure it’s not a faulty battery. It’s just they forgot that use case when they designed them.
I’m trying to… my case is not discharged yet.
Sorry for the confusion but I don’t have Air. I was talking about my earbuds where Anker happily replaced my unit. Either way, my point was to contact support for replacement since it doesn’t seem there is a repair for this problem
What we are all trying to say is that a replacement will not solve the issue, since it’s by design.
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Ok my case has been completely out of battery now, and the buds have about half the juice left, and I can confirm that when I put the buds into the case, the buds disconnected to my phone (have been connected at first). I took them out and the buds connected to my phone immediately. So your unit must be defected.
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That is awesome. You really confirmed my doubt.
When the battery of case is discharged it doesn’t mean there is 0 juice left. It still acts as a load for the earbuds and should keep them from automatically turning on.
The item in question is definitely faulty. Get support involved…
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A li ion battery when considered empty still has 2.5-3 V of potential difference which is enough to act as a load to connected device.
fun fact, in the last session of case discharging before the buds, the buds were off and they kept the last juice in them until i turned them back on, makes me wonder if the lid opens in my pocket in a weird scenario and starts this thing.