Anker PowerExpand 12-in-1 USB-C PD Media Dock Review (MacBook M1 Owners - Read!)

Hoi, did not read this warning and now having some problems with my external samsung display.
Monitor is not waking up after sleep and a reboot with a usb-c reconnect is needed.
I have try another 4K monitor iiyama and no problems after a sleep.
So it’s also my Samsung 4k monitor that’s having a problem reconnecting with that Anker/MacBook Air M1.
Question is now where is this problem? in the Anker doc? the M1 serie, the samsung Monitor.
Well my guess is that’s a M1 problem and not Anker because my MacBook Pro 2012 having nog issues with this monitor at al.
I have ordered a original apple USB-C Digital AV Multiport Adapter and have to see what’s this is going to be.

1 Like

In addition to the dock, I’ve got the Anker USB C to HDMI Adapter and I don’t experience any troubles at all when using an external display and when I do not use power delivery on the dock everything works perfectly too and the dock works as designed with power delivery on an intel based MacBook.

Anker support said they found a “compatibility issue” and that they needed to do a firmware update.

The power delivery component seems to be the source of the problem.

1 Like

I have returned this Anker and try that Apple doc en I am surprised to see it working almost fine, and no usb c re-connect ore reboot is needed to wake up that monitor.
One other thing I have now is after waking up iam getting a strange yellow screen, all colors are wrong and yellow-ish.
I can live with this little bug. the other thing is there a so less USB ports ;-( and no network.

1 Like

Two months since the M1 MacBooks have been released and still no fix from Anker on this. I do like the dock, it fits the space and there are enough ports for everything I need but to not have the ability to use Power Delivery is certainly a major mis-step.

I’m emailing Anker to get an update.

1 Like

I hope they release an update soon to fix the issues you guys are having

3 Likes

Iam also waiting for new product’s that are M1 compatible cause I had to return my first anker doc.

1 Like

I heard back from Anker Support this morning. They sent me a .RAR file that contained a document with instructions, as well as a firmware patch and .exe to flash the dock. Now, while I appreciate Anker’s efforts in communicating with me, an exe does nothing for me because this issue is with M1 MacBooks and Anker docks.

I replied, but I haven’t gotten any further response just yet. Fingers crossed they come back with something more helpful.

1 Like

The plot thickens.

Support is asking me to complete the firmware update using a windows computer to resolve this compatibility issue with an M1 MacBook. I like that they’re trying but even my company computer is a MacBook. I’m not a Windows fan. Dropped it years ago. :joy:

1 Like

Well. I’m done purchasing Anker products for now. Not impressed with how things have ended up and the support solution of flashing a dock with a windows machine when the issue is related to the dock’s compatibility issue with macOS was a poor one.

M1 Mac users — DO NOT BUY this product until they have developed a proper fix.

1 Like

Did you try that update using a windows pc?
Ore was it a poor fix?

1 Like

So believe it or not, I do not have any immediate access to Windows computer. Parents (mine and my wife) have Macs. Closest friends use Macs. My company laptop is a MacBook, all usable computers are Macs here. I have an ancient Windows laptop that barely runs Windows Vista. Its painfully slow, and as such does not have USB-C. This fix requires Windows 10.

On top of this, our region is locked down and we cannot visit other people’s houses.

Regardless it seems very silly to address a compatibility problem between the dock & Mac by creating a fix that requires windows.

1 Like

More to update. Apple has released macOS 11.2 with some unspecified external display fixes. I have verified that Apple’s Big Sur update does not address this reported issue. Anker Support has also not provided any further response or solution accessible through an M1 MacBook, or even an intel based MacBook for that matter - the only firmware update has been for Windows.

Still overall disappointed at this point and losing hope that Anker will provide any real fix for this confirmed (by anker) dock problem.

1 Like

Also if you’re a Mac user… Macs do not support MST so if you plug 2 monitors or more into the dock with DisplayLink then the monitors will al be mirrored unless you download external software. This isn’t a dock problem (my Notebook 9 Pro can support 3 displays (max supported by GPU) with 1 DisplayLink because it uses Windows), it is a macOS problem. Cheers :smile:

1 Like

Too bad Anker support couldn’t help you out

3 Likes

After some effort I got the dock flashed using the firmware Anker provided. The Firmware appeared to install correctly, however the end result is that it did not resolve the issue. Again, for sanity sake, I tested two M1 Macs, and even different HDMI, power and 3.1 cables, all combos exhibit same incorrect behaviour (Have to leave PD disconnected.)

I’m disappointed, but its time to look elsewhere for a reliable dock. Without PD, the dock draws its power from the macbook and eats the battery up so I’m not prepared to do that.

2 Likes

Thanks for the update. Hopefully you the product you need

1 Like

I was wondering, if you have heard back from Anker? I have a M1 MacBook Pro and this Dock aswell. Aside from the display problem, I am experiencing problems with the ethernet connection. Almost everytime transfer lots of files over the network, the connection freezes. Did you use the 60w power-supply?

1 Like

Based on the last discussion I had I was left with the impression that there would ultimately be no solution anytime soon, if ever.

I tried with the provided power supply.

My hopes are that we’ll start seeing USB4 docks soon.

My hope is laptop designers grow into long trousers and stop making computers with so few ports that none need to buy hubs soon.

Hubs are inherently a bad idea as they represent a single point of failure external to the testing of the computer customer service.

As change begins from within, we all can work to shun few-port computers.

Blaming Anker for the computer designer and the consumer mistakes will do diddly squat. It’s like blaming the tire for a three wheel car falling over.

Whether a laptop has 2 ports or 10 ports is irrelevant. The appeal of docks is to minimize the number of wires connected. One cable to rule them all is exactly what I want when I sit at my desk for Power Delivery, Display, external HDDs. It keeps my workspace free of unnecessary clutter. USB 3.1, Thunderbolt and USB4 docks offer this, and with the USB4 specs they are well on their way to take place of HDMI and DisplayPort while offering PD. The newest External Displays are evidence of this.

On the “Blame Anker” bit. You bet, I’ll blame them on poor execution with the 12-in-1. They admitted its their problem. They provided a solution that failed. They crapped the bed on this one, and their customer service tried but their techs hung them out to dry on this one. Thats not saying Anker is bad. I have other Anker products that work flawlessly with my Macbooks like the new 8-in-1 PD hub - it works great, (only reason I dont use that as my hub is that tiny tethered cable from the hub, rather than a longer cable to hide the other connections, so its only used at our secondary workspace). Their HDMI to USB C adapter, the USB 3 type A to type C and all the power cables are excellent.

I certainly have no concerns or reservations about buying Anker products in the future but I’m not going to place blame on Apple or other computer manufacturers when a company who sells accessories doesn’t work as advertised. If Apple sold me a computer with a defective connection, then I’d blame them.