Aaaaannnnnkkkkkeeeerrrrrr! Please don't ever use UPS!

#14

I have had packages ship from Arkansas, and california. But it could be whichever warehouse they have stock at

#15

Any updates?

#16

Amazon has no Idea what a Powercore+ 26800 Pd is and they claim it’s anker’s fault or UPS. UPS says they will email in 4 hours.

#17

I usually get fedex and am very happy with their service. Try using them in the future. Good luck getting the new power bank.

1 Like
#18

Sadly when you order from amazon or other companies you usually do not have a say in which service they use so your at their mercy

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#19

What is this nonsense

Screen Shot 2017-11-19 at 4.27.18 PM.png1404×1278 121 KB

Now it’s magically missing

#20

I’m surprised they haven’t dealt with the delivery guy. We had issues with our guy and so did our neighbors. After several complaints he was gone. At our new place the UPS guy rarely ever comes out (living in the country we have limited delivery options) unless its a prime order. Ours gets transferred to the postal service.

#21

I would love to be able to pick ANY other shipper other than UPS

#22

This was an amazon order? Was it “fulfilled by amazon”? or how was the order. If it wasn’t then it was shipped directly from anker.

#23

After harassing 3 different amazon employees, I can confirm it was not their fault. UPS has lied to me again and not responded in their promised 4 hour maximum what time for an email. Anker customer support is only open during the week and a respect that, so I will have their point of view and feedback tomorrow

#24

This shows the same as the first image.

#25

All I can say is that I am on a USPS “training” route. Even Amazon has had many occasions misread house numbers. UPS and FedEx usually hand over the package to the local post office which can mean anywhere from 11 am to past 6 p.m. with no usual mail delivery window per say. I’m sure Anker support can definitely help out since the carriers tend not to communicate so that you get a different your package is at such and such update.

#26

I’ve also had some bad experiences with UPS…

#27

hope you get your package look like it might be warehouse issue since the package wasn’t pick up…UPS is good if you don’t have any issue and if something goes wrong it goes south really fast.

#28

Any updates today?

#29

Yes, With amazon out of the picture, I focused on UPS today. According to them they lost it and now its up to Anker about what I do next. UPS will not reimburse me or even try to help out a little. Hopefully Anker can send another using USPS and NOT UPS.

2 Likes
#30

I’m sorry for the bad luck you’ve had. :hugging:

#31

That’s unfortunate, now Anker has to deal with it and also try to be reimbursed for their negligence. Hopefully in the end Anker will make it right since you ordered it direct from them

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#32

Oh yeah, very bad luck. :cry:

They will, they are a great company that has really good people for making decisions. [quote=“elmo41683, post:31, topic:55961”]
reimbursed for their negligence.
[/quote]

If I was the Anker CEO, I would ban UPS from transporting my companies products.

#33

That’s probably the reason I still prefer Anker to others offering similar technology, because when there is an issue it is resolved satisfactorily quickly.

Well I doubt it is a pan-UPS issue, personally I have only good experience with UPS. I had worse experience with USPS which I traced to an individual who was just sloppy, reported that individual and they vanished to be replaced with a flawless post person. I don’t think you should make blanket decisions but focus on individuals. If this is an individual fault then everyone, such as you, complaining, will triangulate within UPS to the bad individual. That individual could have been made to fail via too high expectations (too many parcels, too big an area, etc) so let UPS fix itself by giving them knowledge of failure. It would be bad to hurt other good UPS individuals.

Two other off-topic points:

  • I seek to really avoid in-a-hurry purchases if at all possible, in the case of typical Anker products I’m either mildly curious or have been thinking for some time, I assume a couple of weeks usually to get (and for it to break and warranty replacement).
  • I buy with very good credit card protection and I’m allowed, without any reasonable evidence, claim on the CC insurance upto an annual limit so my worst case is never out of pocket.
1 Like