I participated in the kickstarter campaign for the Zolo wireless ear buds and received mine in December of 2017. I was thrilled with them for about 4 weeks and then the right ear piece stopped working - very faint sound and no one could hear me on a phone call. I checked the online chat and saw it was being experienced by several people and was disappointed with the Anker responders (take it apart and clean the ear was, etc.). I did make sure I didn’t have ear wax build up (did NOT take it apart) and the problem never resolved. I travel a lot and didn’t pursue. I quit using the ear buds all together in April. I pulled them out of my back pack just now and remembered how much I liked them at first. Is it possible for me to get a replacement set? Is it possible that these are now fixable? I figure I tossed $99 away (not going to do another kickstarter more than likely) but if it’s possible to redeem these I want to give that a go. If someone could give me direction on how to proceed I’d appreciate your sharing that information.
Also, I bought a 26A Second generation Astro E7, 3 port “brick” external battery. THAT alone was reason enough to trust Anker for the earbuds as far as I was concerned. It was worth every penny. I’ve had it 3 or 4 years and earlier this year when I plugged it in to recharge, the receptacle for the micro USB dislodged. Is this a replaceable item (and it is worth the cost - or just buy a new one?) ?