Hi, I’d just like to ask your experience when claiming replacement for power banks? My unit is the powercore speed PD 20000mah. I bought this in the US and I’m claiming it while on a different country, I know that the warranty clause voids warranty units taken outside the country they were bought.
My question is do they always ask you to return the defective unit? Or do they sometimes don’t bother asking to return the broken unit?
The person I’m talking to is kind enough to actually still honor the replacement on the unit, but with the pandemic and all I don’t know if I’ll be able to claim the replacement from a different country since I don’t know if I should ship it directly to anker, and with that it might cost me as much as buying the same unit or even more.
For those with doubt the power bank did “die”. I can’t charge it and it can’t charge a device since it “flickers”, not giving a continuous charge, so the charging indicator on a device you’re charging would display on and off repeatedly.