I love Anker products. My first was the Powercore 20100 and now I own a couple 10000, Surge, Spirit, Soundcores, Desktop chargers, and more I may be forgetting. They are robust, cost effective, elegant, and work.
I just experienced a failure on my Powercore 10000, the battery no longer can charge. I suppose it happens, technology is prone to failure. True to Anker’s quality customer care, they promptly shipped me a replacement battery within a week and advised me the replacement would be a refurbished unit that was quality tested to the Anker standard to be functioning as new.
It did not surprise me that the refurb unit Anker sent was clearly a customer return, it’s tape removed by the previous owner carelessly and the packaging worn. What disappointed me was that the item was not only previously owned, it was also damaged. The pin in the charging interface of the microUSB was bent downward, blocking the connection from the cable. No cable could fit into the charging input.
I’ve heard Anker warranty to be great, but this experience has left me underwhelmed. Anyone else received used units as warranty replacements?