Soundcore Spirit X2 buttons are not working

#1

My Soundcore Spirit X2 buttons are not working, neither the left nor right side, all 4 buttons.
I must play/pause/next/previous from the connected device only. Besides that everything is functioning right, it’s only the buttons and I got no clue why.
Any one who’s been through this? Help.

#2

@lianzagos have you tried completing a reset of the buds using the steps in the video below?

#3

Yes, I did. It doesn’t help. Buttons won’t work however sound is good, controllable from the phone just not with the use of buttons.

#4

If you have troubleshooted by using another device with the same result it’s likely a faulty unit in some way. Reach out to service@soundcore.com with the issue and any troubleshooting steps taken for assistance or replacement under your warranty (if they determine them to be faulty).

#5

Hope they are still under warranty