Soundcore q20 - Disconnection and Noise cancelling problems

#1

Trying to get some help here, in case someone else is getting the same problem.

This is the third time Anker replaced my faulty headphone. Problem is still the same.

  1. Frequent disconnection when using bluetooth.
  2. Headphone turns on by itself after i powered it off. Blue light starts blinking without pressing the power button.
  3. Noise cancelling doesn’t turn on after pressing the button.

I tried resetting the unit. Purple lights blinked. But no luck. Problem is still there.

#2

I got the same issues here. Well I bought it about 9 days ago, have claimed my warranty and guess what.? Seems anker gave me the same device with the same problem. I hope anker have good answer for this kind of issues.

Because I think its embarrassing for such a big company like anker can’t solve a problem, even after I claimed my warranty.

#3

We are sorry to hear your Soundcore Life Q20 headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual.

Please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.