SoundCore Motion+ disconnects constantly

#1

Okay so I got the speaker a couple of weeks ago and generally I am very happy with the product.

But I have this issue that’s happened a few times now and specially today I can’t get it to work at all.

My setup:

  • Speaker is plugged by USB so it’s 100% battery
  • Auto shutdown feature is off via app
  • The only BT device in my home is my phone, which I am using to connect to the speaker and play music through Spotify
  • The firmware is up to date
  • I have not done anything strange to the speaker. No drops, no testing the water resistance by throwing it off board, nothing
  • I use Android 10, the app is installed, yadda yadda
  • The phone is also at 80%+ battery
  • This happens when I use a different Android phone, too

Well the speaker works great sometimes and other times, like right now, decides to randomly disconnect from my phone. I am able to reconnect and keep going but it will fail again after 30 seconds or so. Sometimes I will NOT be able to reconnect at all so I get off my couch, reboot the speaker, connect again… Only for it to fail 30 seconds later anyway.

I have used cheap 20€ speakers and never had any issues like these. I don’t know what to do about this but man this is a big waste of time for me and I might just return it.

#2

Have you tried a clean pairing with your phone to eliminate a possible corrupt BT profile?

You could also tried reaching out to service@soundcore.com with the behaviour you are receiving to see if they are aware of any compatibility issues with your model of phone.

#3

Hope you can get this fixed since it can be quite annoying

1 Like
#4

Thanks. Clearing and repairing did seem to fix the speaker being completely unusable. However, it still disconnects at least once a day. Like, it shuts down even if the auto shutdown is off and it is plugged to the wall.

I can only return it til the 8th so I might go ahead and do that, see if a new one acts the same or not.

#5

Does seem like a weird behaviour, never had similar on mine to date. Only other thing I can think of is perhaps lack of BT connection to the speaker for a period of time (which I can’t recall if this overrides the auto shutdown feature).

As you are running the latest firmware and normal troubleshooting I would suggest a return for replacement within your returns window.

#6

I have Motion+ it disconnects periodically and turns itself off sometimes.

There is no permanent fix, but I find if I do a full reset and pair with one device it seems less unreliable.

I also find keeping it connected to power via a long USBC cable seems to help?

I don’t think a replacement would be that much better, it’s likely an issue with the design. It is a 2 year old design, so any firmware updates will have stopped.

I own plenty of Bluetooth products, they all eventually just disconnect, but accept the Motion+ does it most.

I try to reduce the congestion on 2.4Ghz by using 5Ghz WiFi wherever possible.