For some reason on my laptop with Intel Wireless-AC 9560 board I cannot use Soundcore Life Q30 (latest firmware 1.90) headphones in headset/hands-free mode. Neither audio plays, neither microphone works. Thus, I have updated bluetooth drivers to the latest version from Intel website. Of course, that didn’t help. Still programs like Zoom, Microsoft Teams still give me an error. I tried many times unpairing and resetting headphones, installing legacy Bluetooth drivers, but the problem still persists. Additionally, thein I do audio troubleshooting in Windows 10. Troubleshooter writes that there are no corresponding drivers installed for this headset mode.
Furthermore, headphones work perfectly using an Android smartphone.