Soundcore liberty Turns off when play music

Just bought a pair of Soundcore liberty lite earphones and I love the sound but now I can’t use them. Every time I try to play music, the right earphone turns off almost immediately. Has anyone experienced the same issue??

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Have you fully charged them? Put them back into the case and make sure the charging light turns on and let them charge for a few hours

Done it and I think they’re fully charged but every time I push play, they turn off.

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hi, i have the same problem, does your problem solved?