Hi @archittt1 and @muratkose,
We are sorry about the unique problems you’ve been experiencing with our products. Please send an email to service@soundcore.com, our customer service representative will follow up on your issue, and will try the best to resolve the issue for you.
I’ve also been trying to connect soundcore boost to my 49 samsung smart tv, same 1 or 2 seconds playing then dropping connection as everyone elso.
On the TV, put in a request for samsung support. Then did a sound test from the menu which worked.
Connected bluetooth boost again and tried to do sound test in samsung diagnostics but it wasn’t allowed.
(I had already previously did the boost firmware update which didn’t solve it)
So exited all the menu’s turned boost off, watched TV for a bit, tried boost again, TV asked do I want to connect? said yes and lo and behold its working!
Tried turning off boost and selecting tv speakers or boost numerous times and it works every time so sorry, its working for now, but I’ve absolutely no idea as to why.
So, turned tv off while I did some things, came back to post this, turned tv on and its not working again and cant get it to work following what I did above. Stuck again now
Have you tried deleting the Bluetooth profile and resetting the speaker? Doing this might allow it to pair properly with the TV again
Yes, several times, don’t know why it worked that once.
Tried it on new toshiba 24” and that works every time.
This is peculiar to the Samsung
I do know that some of Samsung TV’s are only capable of connecting to low energy bluetooth devices such as a keyboard and mouse as well as some headsets. But I dunno since it connected once before.
Hi, that’s a separate menu on mine, in sound menu I can select tv speaker, optical out if connected and add Bluetooth speaker etc so it’s all there lol
Giving up now, only tried it out of curiosity as I do love the anker sound
I am having the same issue connects plays sound for a few seconds then the sound bar disconnects. Really frustrating.
Same Issue to me, also after firmware update. I also try to use external USB bluetooth with my samsung TV.
@benfoster42 We are so sorry to know the issue you met, please try reset the speaker by holding the Power button for 4-5s to test again. If the issue persists, please contact us via support@anker.com to get further assistance.
hi Anker support
Why 2019 model motion+ still NO support Sony Android TV
buy Yesterday and no show in BT search page…
this issue findings in 2017…
…